[BLDG-SIM] eQuest Installation/Deinstallation Failures

["Brandon Nichols" <BrandonN@xxxxxxxxxx>]

All,

 

In attempting to upgrade the version 3.57 on my laptop to version 3.60 (which I have done on my desktop machine without a hitch), I receive an "Internal Failure" dialog box with error number 0x80040707 and no description.  The dialog box repeats after clicking OK, and then the licensing agreement dialog appears, curiously with no licensing agreement displayed in the box. 

 

Agreeing to the license next shows the "Choose Destination Location" dialog, and everything appears good to go despite the warnings when on the next screen "eQUEST 3-6" may be selected as the program folder.

 

Subsequently clicking on "Next" however results in a dialog box entitled "Component transfer error" with the statement "unknown error" shown.  Clicking on OK in this box terminates the installer.

 

I next attempt to remove version 3.57, but the installer terminates with the same error number. 

 

 

Does anyone have any ideas on what might be the problem, or what to do next?

 

 

 

Thanks

 

Brandon Nichols, PE

Mechanical

HARGIS ENGINEERS

600 Stewart Street

Suite 1000

Seattle, WA 98101

www.hargis.biz

 

d | 206.436.0400  c | 206.228.8707

o | 206.448.3376  f  | 206.448.4450

 

 

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